# App in need of serious redesign - Yes or No? **URL:** \ **Category:** Watercooler\ **Created:** [April 28, 2020, 1:39pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978 "2020-04-28T13:39:19Z")\ **Posts on this page:** 20\ **Page:** 2
**Author:** ![beauroberts](https://avatars.discourse-cdn.com/v4/letter/b/e56c9b/32.png) [@beauroberts](https://forums.wyze.com/u/beauroberts)\ **Post date:** [May 4, 2020, 8:05pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/21 "2020-05-04T20:05:59Z")
Totally agree about the readability in terms of font color and size. This is a problem with many mobile apps, so not unique to Wyze, but annoying nonetheless. I’ve been in software/tech since 1990 so I’m no newbie, tech laggard. But that also means I’m in my early 50s. Unfortunately, very few people escape the reality of diminished close up vision by mid-40s-50s, but I would think most (not all) mobile UI designers these days are sub 45. I think companies give designers glasses that simulate the up close vision of an avg 50 year old so they can at least pop them on to see what their beautiful design looks like for a big segment of their users. Dark mode definitely helps, but the use of really small font sizes and gray on white font colors can make it really difficult. ---
**Author:** ![lailoken](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/lailoken/32/18095_2.png) [@lailoken](https://forums.wyze.com/u/lailoken)\ **Post date:** [May 4, 2020, 9:31pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/22 "2020-05-04T21:31:04Z")
2 years ago I would have shrugged at your post, but in the past year I’ve had to start setting all my fonts bigger… ---
**Author:** ![Big\_monkey](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/big_monkey/32/71881_2.png) [@Big\_monkey](https://forums.wyze.com/u/Big_monkey)\ **Post date:** [May 4, 2020, 10:06pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/23 "2020-05-04T22:06:19Z")
Life happens ---
**Author:** ![masterep](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@masterep](https://forums.wyze.com/u/masterep)\ **Post date:** [May 4, 2020, 11:42pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/24 "2020-05-04T23:42:26Z")
Yes, it badly needs not just a redesign For use ability, but health related products, like the scale, should have its own application. ---
**Author:** ![The\_Tango](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/the_tango/32/7595_2.png) [@The\_Tango](https://forums.wyze.com/u/The_Tango)\ **Post date:** [May 5, 2020, 12:14am UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/25 "2020-05-05T00:14:39Z")
Great suggestion - but it will never happen - it makes too much sense. Wyze is a closed system, and I am not talking about the produce, I’m talking about the way the company is run. ---
**Author:** ![Big\_monkey](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/big_monkey/32/71881_2.png) [@Big\_monkey](https://forums.wyze.com/u/Big_monkey)\ **Post date:** [May 5, 2020, 12:59am UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/26 "2020-05-05T00:59:20Z")
Although it appears that way due to their lack of responsiveness, I am in hopes that somebody who is a large investor takes notice and makes some command decisions that will reflect more interest in the installed customer base’s needs. ---
**Author:** ![jdege](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/jdege/32/15511_2.png) [@jdege](https://forums.wyze.com/u/jdege)\ **Post date:** [May 5, 2020, 1:50pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/27 "2020-05-05T13:50:50Z")
Given that my most-commonly used device is an Adroid table, I find the poor support for landscape mode a constant aggravation. It’s not that hard, really, to design a layout that can adjust. ---
**Author:** ![Carlo](https://avatars.discourse-cdn.com/v4/letter/c/c4cdca/32.png) [@Carlo](https://forums.wyze.com/u/Carlo)\ **Post date:** [May 5, 2020, 2:11pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/28 "2020-05-05T14:11:51Z")
I guess is more important to address some security issues instead of assign resources to app redesign. ---
**Author:** ![mark.nomady](https://avatars.discourse-cdn.com/v4/letter/m/8e7dd6/32.png) [@mark.nomady](https://forums.wyze.com/u/mark.nomady)\ **Post date:** [May 5, 2020, 2:42pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/29 "2020-05-05T14:42:11Z")
IMHO, the company has gone in two distinct directions - security, and health & fitness. I think they would be much better served with two apps; easier to code and maintain, and easier for the user to get the information they want. And it should be lighter on phone resources to just have Wfit running in the background… ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [May 5, 2020, 4:53pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/30 "2020-05-05T16:53:41Z")
> [@Competition is heating up](https://forums.wyze.com/t/competition-is-heating-up/95671/1): > > The community has been all but begging Wyze to focus on improving the app and the user experience instead of expending their hardware lineup. From Senior Director of Technology & Services, @Frederik, about six months ago: > [@(iOS v 2.6.62) Is anyone else as unhappy with this new app as I am?](https://forums.wyze.com/t/ios-v-2-6-62-is-anyone-else-as-unhappy-with-this-new-app-as-i-am/72450/32): > > > I don’t see how they’ll be able to continue rapidly expanding features without forcing people to adapt to a changing interface (or forego updates, which has its own drawbacks.) > > We won’t and we are thinking about that. The approach to UX was one thing when we had one product: 1 camera. When you launch the camera, we know what you want to do: use the camera. But when you have not one but many cameras, sensors, bulbs and plugs then it becomes very difficult to know why you are coming in the app. There is also people like me: with many cameras in their house. (about 15 including in & out of the house). The amount of video produced per day is beyond what can be reviewed by watching the videos. > We also have something different coming. While the devices that we have brought to market so far are dedicated to the home, there are two devices that are personal in nature. The mobile phone and the upcoming scale. > This means that we have to change how we are approaching the app and what it means to use the app. The challenge is that for the customers that have one camera, or a couple of bulbs, we should not have a very complicated UX, the simplicity that we had when we launched the app should still be there BUT the UX should allow to take on the complexity of customers with a very large set of the devices (in quantity and diversity). > So what are we doing? First, we realize that the original team was stretched beyond limit. So we more than triple the number of designers that are working on creating your Wyze experience. We also are rethinking the app from the bottom up. We started 6 months ago but hit an impasse. So we double down and are hard at work in creating the next version of it and we are starting to get some pretty interesting lessons. > One is that to unlock and contextualize the devices, we will need to augment the quantity of organizing concepts. > For example, we are looking at the notion of Home because for some automation we need to know if the user is home or close to home and what are the devices that are at that location. > Another lesson is that being device centric makes some of the UX difficult because you might jump from one device to the next when trying to do something. For example, a doorbell, a contact sensor and a lock might be working in tandem when someone is at the door. > So we are looking at all those challenges and trying to create the best UX possible. ---
**Author:** ![KAOSKEN](https://avatars.discourse-cdn.com/v4/letter/k/f14d63/32.png) [@KAOSKEN](https://forums.wyze.com/u/KAOSKEN)\ **Post date:** [May 5, 2020, 5:16pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/31 "2020-05-05T17:16:14Z")
Agreed on Type face and darkness, or lack there of. Problem is that coders are all young blokes that have perfect eyes. Needless to say I am not a young bloke. kentek ---
**Author:** ![Big\_monkey](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/big_monkey/32/71881_2.png) [@Big\_monkey](https://forums.wyze.com/u/Big_monkey)\ **Post date:** [May 5, 2020, 5:33pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/32 "2020-05-05T17:33:26Z")
In a perfect world They would be able to do both ---
**Author:** ![dwjohnson](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/dwjohnson/32/21281_2.png) [@dwjohnson](https://forums.wyze.com/u/dwjohnson)\ **Post date:** [May 5, 2020, 6:20pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/33 "2020-05-05T18:20:28Z")
Totally agree! ---
**Author:** ![myswtest](https://avatars.discourse-cdn.com/v4/letter/m/bbce88/32.png) [@myswtest](https://forums.wyze.com/u/myswtest)\ **Post date:** [May 5, 2020, 6:29pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/34 "2020-05-05T18:29:38Z")
> [@KAOSKEN](#): > > Agreed on Type face and darkness, or lack there of. That’s one reason I use “Force Dark Mode” in Android’s Dev options ---
**Author:** ![angus.black](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/angus.black/32/19612_2.png) [@angus.black](https://forums.wyze.com/u/angus.black)\ **Post date:** [May 5, 2020, 8:16pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/35 "2020-05-05T20:16:41Z")
> [@myswtest](#): > > That’s one reason I use “Force Dark Mode” in Android’s Dev options It’s a work around but only for Android 10. ---
**Author:** ![mark102179](https://avatars.discourse-cdn.com/v4/letter/m/f14d63/32.png) [@mark102179](https://forums.wyze.com/u/mark102179)\ **Post date:** [May 5, 2020, 8:51pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/36 "2020-05-05T20:51:18Z")
My experience with them has been pretty straight forward. I will say that you get a much better response contacting them vs. posting in the forums on their site. Once I figured that out they’ve been great. ---
**Author:** ![The\_Tango](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/the_tango/32/7595_2.png) [@The\_Tango](https://forums.wyze.com/u/The_Tango)\ **Post date:** [May 5, 2020, 9:57pm UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/37 "2020-05-05T21:57:27Z")
So simply making the font color change (contrast with background) is too much to expect - Really? This thread pretty tells you the “UX” is terrible, and needs a COMPLETE change. At least in the short term make the screen readable, and later use all the wasted empty space with something useable. I have no idea what you mean when you are talking about HOME - Home page, Home - physical location?? “are hard at work in creating the next version of it and we are starting to get some pretty interesting lessons.” - I hope the first lesson you discovered that since you seem to exclude user input, the UX will continue to be problematic. ---
**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\ **Post date:** [May 6, 2020, 12:00am UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/38 "2020-05-06T00:00:44Z")
> [@The\_Tango](#): > > So simply making the font color change (contrast with background) is too much to expect - Really? Hey Tango. I don’t know. What do you think of @myswtest’s surmise? > [@myswtest](#): > > My guess is the developers decided what the User Interface should look like. It’s very expensive (and difficult) for a software company to make changes after the GA release. ---
**Author:** ![The\_Tango](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/the_tango/32/7595_2.png) [@The\_Tango](https://forums.wyze.com/u/The_Tango)\ **Post date:** [May 6, 2020, 12:43am UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/39 "2020-05-06T00:43:01Z")
> [@peepeep](#): > > surmise I have not experience writing a smartphone app but we are not talking about an OS here - its a Android app. ---
**Author:** ![masterep](https://avatars.discourse-cdn.com/v4/letter/m/43a26b/32.png) [@masterep](https://forums.wyze.com/u/masterep)\ **Post date:** [May 6, 2020, 2:53am UTC](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978/40 "2020-05-06T02:53:32Z")
Yes, the mobile apps need to be redesigned with the customer’s in experience as a priority verses the cost for Wyze to maintain the software - while understanding they have more customers that are different in age, experience, background, geographical locations and building construction difference than their team members located in Washington state. Why? I don’t understand, why all customers must update the shared mobile application and deal with the configuration and ergonomic changes meant for other products they may or may not own. I basically have just v2, pans, sensors and outlets, but each time there is a new product release or updates that I don’t own/use my application experience, most of the time gets impacted. Its like if I purchase a new clothes washer and now my microwave control panel changes the way I interact with it and my user experience may also be disrupted. 2 1/3 years ago I was so impressed with Wyze’s statement of listening to is customers, however, since getting outside investors, my personal experience with it’s application and firmware updates with each new product release has become a source of anguish, worry and frustration. After reading the posting from the newly released beta firmware for the Pan, my personal experience seems very similar to other customer’s. Wyze’s business expansion has had untended consequences and it has landed on Wyze’s original customer base. I see its efforts in selling mask, thermometer and other philosophic activities, but it does appear to have gone smoothly. I think the advice from “Mr. Miyagi” would be applicable: - “You trust the quality of what you know, not quantity.” - “Better learn balance. Balance is key. Balance good, karate good. Everything good. Balance bad, better pack up, go home. Understand?” - “First learn stand, then learn fly. Nature rule Daniel son, not mine” - “Never put passion in front of principle, even if you win, you’ll lose” - “Walk on road, hm? Walk left side, safe. Walk right side, safe. Walk middle, sooner or later…get squish just like grape” I know the Wyze Team watches these postings activities but I wonder why none of them has posted any comments to this subject. [Previous page](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978.md?page=1) [Next page](https://forums.wyze.com/t/app-in-need-of-serious-redesign-yes-or-no/99978.md?page=3)