# App crashes when playing back a camera

**URL:** <https://forums.wyze.com/t/app-crashes-when-playing-back-a-camera/290447>\
**Category:** Wyze App\
**Tags:** troubleshooting, app, iphone-ipad, support\
**Created:** [February 16, 2024, 6:39pm UTC](https://forums.wyze.com/t/app-crashes-when-playing-back-a-camera/290447 "2024-02-16T18:39:38Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![betotapia](https://avatars.discourse-cdn.com/v4/letter/b/0ea827/32.png) [@betotapia](https://forums.wyze.com/u/betotapia)\
**Post date:** [February 16, 2024, 6:39pm UTC](https://forums.wyze.com/t/app-crashes-when-playing-back-a-camera/290447/1 "2024-02-16T18:39:38Z")

</div>

The wyze app crashes everytime I hit playback button in all cameras!! I’ve reboot, reinstall the app and still crashes everytime I want to playback. Anyone else with this issue??? Please help!

---

<div class="post-metadata">

**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\
**Post date:** [February 17, 2024, 1:40am UTC](https://forums.wyze.com/t/app-crashes-when-playing-back-a-camera/290447/2 "2024-02-17T01:40:18Z")

</div>

Welcome @betotapia

Can you provide a bit more information? Can you let us know:

- The Wyze iOS App Version you are running
- The iOS version you are running
- Camera Models you are experiencing this with

I have both iOS and Android and will verify as well.

Also, can you let us know if you have contacted Wyze and received a ticket number and if you provided a log for the issue?

thanks

---

<div class="post-metadata">

**Author:** ![9g245vvz2m](https://avatars.discourse-cdn.com/v4/letter/9/eb8c5e/32.png) [@9g245vvz2m](https://forums.wyze.com/u/9g245vvz2m)\
**Post date:** [April 29, 2024, 6:17am UTC](https://forums.wyze.com/t/app-crashes-when-playing-back-a-camera/290447/3 "2024-04-29T06:17:10Z")

</div>

i have the same problem  
IOS with v3Cam

LOG ID 1389867

---

<div class="post-metadata">

**Author:** ![eorigel8](https://avatars.discourse-cdn.com/v4/letter/e/a698b9/32.png) [@eorigel8](https://forums.wyze.com/u/eorigel8)\
**Post date:** [May 23, 2024, 7:46pm UTC](https://forums.wyze.com/t/app-crashes-when-playing-back-a-camera/290447/4 "2024-05-23T19:46:22Z")

</div>

Hi, I have the same problem with the app. I deleted the app re-installed it, reboot the camaras, the network and I still have the problem. I am an IOS user version 17.5.1 app version 2.50.6.1

Any help will be appreciated.

---

<div class="post-metadata">

**Author:** ![luckyfuso](https://avatars.discourse-cdn.com/v4/letter/l/ccd318/32.png) [@luckyfuso](https://forums.wyze.com/u/luckyfuso)\
**Post date:** [June 11, 2024, 2:58pm UTC](https://forums.wyze.com/t/app-crashes-when-playing-back-a-camera/290447/5 "2024-06-11T14:58:21Z")

</div>

I have the same issue cannot watch playback on iPhone or iPad.  
iPhone details are:  
iOS 17.5.1  
App 2.50.7 (10)  
Camera 4.36.11.8391

---

<div class="post-metadata">

**Author:** ![nathans1](https://avatars.discourse-cdn.com/v4/letter/n/439d5e/32.png) [@nathans1](https://forums.wyze.com/u/nathans1)\
**Post date:** [August 25, 2024, 4:20am UTC](https://forums.wyze.com/t/app-crashes-when-playing-back-a-camera/290447/6 "2024-08-25T04:20:45Z")

</div>

Same issue for months several different accounts iPhone models iPads nothing seems to fix the issue

---

<div class="post-metadata">

**Author:** ![sergio](https://avatars.discourse-cdn.com/v4/letter/s/b77776/32.png) [@sergio](https://forums.wyze.com/u/sergio)\
**Post date:** [September 23, 2024, 8:06am UTC](https://forums.wyze.com/t/app-crashes-when-playing-back-a-camera/290447/7 "2024-09-23T08:06:16Z")

</div>

Why Wyze is not doing anything about this major issue?? I have had this playback problem since iPhone 12 (iOS 15)!!! Now I’m on iPhone 15 (iOS 18) and playback still doesn’t work for any of my cameras!! (v2, v3, v4)  
Please do something!! You are loosing a good customer!!