# App Crash accessing Account \> App Settings

**URL:** <https://forums.wyze.com/t/app-crash-accessing-account-app-settings/14736>\
**Category:** Cameras\
**Created:** [January 10, 2019, 7:07pm UTC](https://forums.wyze.com/t/app-crash-accessing-account-app-settings/14736 "2019-01-10T19:07:45Z")\
**Posts on this page:** 1\
**Showing post:** 3

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**Author:** ![peepeep](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/peepeep/32/107148_2.png) [@peepeep](https://forums.wyze.com/u/peepeep)\
**Post date:** [January 24, 2019, 6:37pm UTC](https://forums.wyze.com/t/app-crash-accessing-account-app-settings/14736/3 "2019-01-24T18:37:46Z")

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Hey, good news, problem solved.

I checked the Wyze video folder (where the 12-sec clips from viewed notifications/events are stored locally) and there were 1700+ files in there.

> [@12 second clips saved on phone](https://forums.wyze.com/t/12-second-clips-saved-on-phone/15206/12):
>
> You can clear all the event video if you go to Account \> App Settings \> Clear Cache. Also if you’re using Google Photos, you can deselect the folders for backup under Google Photos \> Settings \> Back up& sync \> Back up device folders and manage the folders you want to sync.

Cleared that folder and I had access to the App Settings menu again (no crash.)

Just FYI, Android \> Settings \> Apps \> Wyze \> Storage \> Clear Cache

is not the same as

Wyze app \> Account \> App Settings \> Cache File Size \> Clear

The former does not clear the Wyze video folder of accumulated clips as does the latter.

And as it happens, the Hardware Decoder setting was OFF - turning it on definitely improves performance on this tablet (especialy when viewing footage from SD, unusable without it.)

-peep

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