Just set up my second Pan Cam today. After I finished setting the Alerts, I went to my 1st camera to double-check those alerts - the All day is toggled off (shouldn’t be), when I try to turn it on it says “Operation failed”. I force close the app, reopen and go to that 1st cam - All day now shows as on (even though the operation supposedly failed). However, if I go back to the Devices page, open Cam 2, then go back and open Cam 1 again, All day now shows as off again. Meanwhile the Alert settings for Cam 2 stay the way I set them with no problem.
Hi, this seems to be an issue with connecting to Pan. Can you close the app, reproduce the issue and then send us a log via My Account -> Help&Feedback -> Feedback? It will send a log to our support. Please reply with your ticket # here so we can track it a lot faster.
I’ve been getting that a lot as well with the V1 cameras. I’ve got 2 V2, two pan cameras, and 2 V1 cameras. I’m running the software with your latest beta and using a Google Pixel 2.
Can you close your app first and then repro the issue. Then please go to My Account -> Help&Feedback -> Feedback to submit a feedback with a brief issue description. If you want to make it faster, you can send the feedback email to me (tyuan@wyzecam.com) instead of support@wyzecam.com. Thanks!