In that case, I am not a candidate for this issue since I don’t use any subscription service.
I turned the “record sound” off on one of my critter V3 cams. Looks the same as when sound is turned on. iOS app 2.50.9, iOS firmware 4.36.13.0416. Camera is on Cam Unlimited.
I know it’s higher up in this thread, but issue was only on Android devices, not with any iOS (Apple) devices.
I was really starting to believe the issue was with the Android app and not the camera firmware. If I saved an event to my phone and played it through the native “Gallery” app it played normal. Now with the newer app (3.0) the issue remained, but since the new firmware upgrade it is resolved. Maybe it was a combination of the two?
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Firmware was definitely part of the issue. When I reported the issue directly after a firmware update almost 2 years ago, downgrading the firmware resolved the issue for me.
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This issue was finally resolved via v3 firmware 4.36.13.0416, which was released July 18, 2024. Unfortunately, it took WYZE until September 5th, 2024 to push that firmware out to myself and others.
As reported by @Soccerman this problem started in October of 2022 with firmware 4.36.10.2700. Thus many of us dealt with this playback issue for nearly 2 full years.
On a positive note: WYZE fixed this issue a full year faster than a major security flaw. As implied, it took WYZE 3-years to fix that one.
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I concur! I loaded the latest v3 firmware, and it resolved the issue for me. Also agree that I wish it hadn’t taken so long, but it has been resolved as far as I can tell. Clearly, this forum helped, since it took a forum user to point out the issue was specific to v3 owners that had “Record Sound” disabled and had a Cam Plus subscription.
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Huh, I always thought it was just the cost of cheap cameras. All my v3s stuttler mainly because I never record sound. I’m gonna go try it and see if it works.
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