All 8 cameras have been reset and left a clue

Cameras
1

I am a windows and Android user, but I may have an apple product intruder that may have caused all 8 of my cameras to be disabled and majority of footage and pics permanently deleted. I tried recovering the deleted files, the file names show up, but the file is not playable. Then I stumbled upon this directory in one of the disabled cameras, and 8 files named similar to below with last half coinciding with the time I am assuming is when the camera went off line.

reset_2CAA8E05E90B_20191016103230_s.txt

Upon opening this 1,153 kb file, too big to paste entire contents here, I’m not good with computers let alone encrypted files, but the entire file looks like the sample and keeps going all the way to the end.

Any help would be appreciated.

–Steve

z}h{ 4#U -
I99999999<M1O<;L:nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L:nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L:J|{)}dl)z)3)9%)hj@yK|o)4))}dlz)!8;9 -I99999999<M1O<;L:nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L>J|{)}dl)z)3)9%)hj@yK|o)4))}dlz)!8=9 -I99999999<M1O<;L>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L1nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L1nl}Vhmm{VkpVgofVdp){l})ohelm)yjZ{jAfz}K|o)4)}dl'~gmf~z’jfd-
I99999999<M1O<;L1nl}Vhmm{VkpVgofVdp){l})ohelm)yjZ{jAfz}K|o)4)}dl'~gmf~z’jfd-I99999999<M1O<;L1jahgnl)zl{l{)mfdhg)}f)y)ohelm-I99999999<M1O<;L1G]YV@g})klng))hmm{lzz)}dl’~gmf~z'jfd))y)-I99999999<M1O<;L1nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L1nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L1nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L1nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L0nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L0nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L0nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L0nl})y)hmm{)z)g|ee((((-I99999999<M1O<;L0nl})y)hmm{)z)g|ee((((-I99999999<M1O<;LHnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LHnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LHnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LHnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LHnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LKnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LKnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LKnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LKnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LKJ|{)}dl)z)3)9%)hj@yK|o)4))}dlz)!8?9 -I99999999<M1O<;LKnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LJnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LJnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LJnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LJnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LJnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LMnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LMnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LMnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LMnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LMnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LLnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LLnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LLnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LLnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LLnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LOnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LOnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LOnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LOnl})y)hmm{)z)g|ee((((-I99999999<M1O<;LOJ|{)}dl)z)3)9%)hj@yK|o)4))}dlz)!819 -I99999999<M1O<;LOnl})y)hmm{)z)g|ee((((-I99999999<M1O<;O9nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O9nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O9nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O9nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O9nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O8nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O8nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O8nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O8nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O8nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O;nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O;nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O;nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O;nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O;nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O:nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O:nl}Vhmm{VkpVgofVdp){l})ohelm)yjZ{jAfz}K|o)4)}dl'~gmf~z’jfd-I99999999<M1O<;O:nl}Vhmm{VkpVgofVdp){l})ohelm)yjZ{jAfz}K|o)4)}dl'~gmf~z’jfd-I99999999<M1O<;O:jahgnl)zl{l{)mfdhg)}f)y)ohelm-I99999999<M1O<;O:G]YV@g})klng))hmm{lzz)}dl’~gmf~z'jfd))y)-I99999999<M1O<;O:nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O:nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O:nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O:J|{)}dl)z)3)9%)hj@yK|o)4))}dlz)!;99 -I99999999<M1O<;O:nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O=nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O<nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O?nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O>J|{)}dl)z)3)9%)hj@yK|o)4))}dlz)!;;9 -I99999999<M1O<;O>nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O1nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O1nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O1nl})y)hmm{)z)g|ee((((-I99999999<M1O<;O1nl})y)hmm{)z)g|ee((((-

1 Like
2

Welcome to the community, @swanapts. I would suggest contacting support with this.

Keep in mind that this forum is primarily a user to user community. If you don’t get a helpful reply here, please file a Support Request. You can also submit a request from within the Wyze app by going to Account > Help & Feedback > Report an Issue. The latter method will allow you to include an app log for diagnosis. (Note that if you are using a beta version of the app, the log will be sent to the dev team rather than Wyze Support.)

1 Like
3

Can’t speak to the files, but may I ask - what leads you to believe there has been an intrusion?

Would be very interested, particularly as it relates to camera and/or network security.

EDIT: their vs. there

1 Like
4

The SD card in the camera had the typical WYZE folder structure and even the photo and video files in them. However the files could not open or play for the day I had my vehicle stolen. It is very possible the thief had access to my network, and cleared out the files from the 8 cameras by sending a command where the only clue was one file in each camera’s sd card. Is it possible to remote reset camera with this file and some kind of executable file.

reset_2CAA8E05E90B_20191016103230_s.txt
reset_2CAA8E05B863_20191016103230_s.txt
reset_2CAA8E026269_20191016103230_s.txt
reset_2CAA8E06EC84_20191016103230_s.txt
reset_2CAA8E05E901_20191016103230_s.txt
reset_2CAA8E324F34_20191016103230_s.txt
reset_2CAA8E68E9C1_20191016103230_s.txt
reset_2CAA8E55A412_20191016103230_s.txt

1 Like
5

I doubt there will be an official answer due to security reasons. But Support may want a ticket with logs, filenames etc about what happened so they can investigate. I would suggest that route atleast like was recommended previously.

2 Likes
6

I’m really interested in what Wyze says about those files. I don’t think I’ve seen those before.

7

@Omgitstony is correct. My prior recommendation still stands – contact support.

1 Like