# Alexa Issues with all Wyze products **URL:** \ **Category:** Services & Integrations\ **Tags:** alexa\ **Created:** [December 23, 2021, 4:03pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353 "2021-12-23T16:03:26Z")\ **Posts on this page:** 13\ **Page:** 1
**Author:** ![ps2baseball](https://avatars.discourse-cdn.com/v4/letter/p/3da27b/32.png) [@ps2baseball](https://forums.wyze.com/u/ps2baseball)\ **Post date:** [December 23, 2021, 4:03pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/1 "2021-12-23T16:03:26Z")
Any idea what is going on here. This works for years, and now none of it works! It is saying I must enable the skill, but showing servers are down. These are my 5 Wyze plugs. ![IMG_9982676EF2C8-1](https://us1.discourse-cdn.com/wyze/original/3X/7/d/7dc883d876238bc500d2d6f5e6f439a452348af9.jpeg) ![IMG_9366](https://us1.discourse-cdn.com/wyze/original/3X/4/8/48d5533345280e53230710970d80a9a92955bea8.jpeg) ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [December 23, 2021, 4:34pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/2 "2021-12-23T16:34:42Z")
I had this same issue after the AWS outage. Got the same message and went into the Alexa app, the Wyze skill was no longer there. I had to re-add the Wyze skill and re-authenticate. My Wyze commands came back to life after that. If you haven’t already checked that out give it a look see. Even though an Amazon issue I passed my findings to both parties’ support teams. ---
**Author:** ![ps2baseball](https://avatars.discourse-cdn.com/v4/letter/p/3da27b/32.png) [@ps2baseball](https://forums.wyze.com/u/ps2baseball)\ **Post date:** [December 23, 2021, 5:19pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/3 "2021-12-23T17:19:23Z")
Ok so I am not crazy. I uncheck and checked back, but I dont recall adding as a skill and don’t see as skill. Where does one do that? ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [December 23, 2021, 7:01pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/4 "2021-12-23T19:01:51Z")
Open the Alexa app on your smart device Click the More button on the bottom right ![image](https://us1.discourse-cdn.com/wyze/original/3X/1/4/1441555d1aee9839856a3cc6f1f9867f2b9449b3.jpeg) Selects Skills and Games ![image](https://us1.discourse-cdn.com/wyze/original/3X/5/e/5e7442398803e0b7fc50b5e87718de7e797b65af.jpeg) Search for Wyze and select the Wyze Skill ![image](https://us1.discourse-cdn.com/wyze/original/3X/0/d/0dd648e2a6cfbfd4e202a8bbfd25f5ff3a096142.jpeg) I have it enabled already but select enable. Then you will be required to authenticate using your Wyze user Id and password ![image](https://us1.discourse-cdn.com/wyze/original/3X/a/a/aad81076c8f4f34d720ad96ac34984f194db280b.jpeg) And that should be it. If the Skill has disappeared from your Alexa App… If you see that it is still there, you could try disabling and re-enabling it. ---
**Author:** ![Solardave](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/solardave/32/52914_2.png) [@Solardave](https://forums.wyze.com/u/Solardave)\ **Post date:** [December 23, 2021, 11:53pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/5 "2021-12-23T23:53:28Z")
Alexa is having a nervous breakdown. Be kind. (I think she misses Bezos) ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [December 24, 2021, 12:03am UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/6 "2021-12-24T00:03:47Z")
Or upset because of Ziggy dipping in the Kool-Aid ![image](https://us1.discourse-cdn.com/wyze/original/3X/1/8/18e060be2bb30f607cd23684892cb2a33a69492c.jpeg) ---
**Author:** ![Customer](https://avatars.discourse-cdn.com/v4/letter/c/e19b73/32.png) [@Customer](https://forums.wyze.com/u/Customer)\ **Post date:** [December 24, 2021, 12:09am UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/7 "2021-12-24T00:09:43Z")
That’s kind of a… leap. ---
**Author:** ![Zulu0920](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/zulu0920/32/39372_2.png) [@Zulu0920](https://forums.wyze.com/u/Zulu0920)\ **Post date:** [December 27, 2021, 9:47pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/8 "2021-12-27T21:47:35Z")
I’ve had to re-add & re-authenticate Wyze skill in Alexa app 4x since issue started. Any word from either Amazon or Wyze about a fix? ---
**Author:** ![ps2baseball](https://avatars.discourse-cdn.com/v4/letter/p/3da27b/32.png) [@ps2baseball](https://forums.wyze.com/u/ps2baseball)\ **Post date:** [December 28, 2021, 3:30pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/9 "2021-12-28T15:30:00Z")
Thanks! very easy fix! ---
**Author:** ![spydermb](https://avatars.discourse-cdn.com/v4/letter/s/e0b2c6/32.png) [@spydermb](https://forums.wyze.com/u/spydermb)\ **Post date:** [January 22, 2022, 7:40pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/10 "2022-01-22T19:40:55Z")
Started last week, not sure why but camers not showing on the echo show device anymore. I tried disable the wyze skill re added the wyze skill . When I run the skill it’s trying but says uumm the camera isn’t responding. When I go to the wyze app I can see all cameras are visible ---
**Author:** ![heyheyct](https://avatars.discourse-cdn.com/v4/letter/h/3bc359/32.png) [@heyheyct](https://forums.wyze.com/u/heyheyct)\ **Post date:** [March 16, 2022, 7:08pm UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/11 "2022-03-16T19:08:04Z")
I’m also having that issue with Alexa devices not being able to show Wyze cams. Tried disabling/re-enabling the Wyze skill but that doesn’t help. Wyze firmware on the cams, Alexa software are all up to date. I can still view the cams using the Wyze app, but this is a pain. I started a separate thread some days ago: > [@Alexa unable to show Wyze cam view](https://forums.wyze.com/t/alexa-unable-to-show-wyze-cam-view/220793/7): > > I’ve also made sure the cam firmware, Alexa apps, Echo Show software etc. is all up to date. It must be some incompatibility between versions? ---
**Author:** ![ps2baseball](https://avatars.discourse-cdn.com/v4/letter/p/3da27b/32.png) [@ps2baseball](https://forums.wyze.com/u/ps2baseball)\ **Post date:** [April 7, 2022, 12:11am UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/12 "2022-04-07T00:11:57Z")
Issues back again! GREAT!! ---
**Author:** ![R.Good](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/r.good/32/107078_2.png) [@R.Good](https://forums.wyze.com/u/R.Good)\ **Post date:** [April 7, 2022, 12:14am UTC](https://forums.wyze.com/t/alexa-issues-with-all-wyze-products/208353/13 "2022-04-07T00:14:48Z")
There was an issue last night. > [@Service Advisory: Login and Downstream Services Down - 4/5/22](https://forums.wyze.com/t/service-advisory-login-and-downstream-services-down-4-5-22/224537): > > 4/5/22 8:05 PM PT - Our traffic is still in expected ranges and the backlogged commands should be complete. We’ll keep an eye on things the rest of the evening but otherwise bid you a good night. 4/5/22 7:22 PM PT - Our traffic is returning to expected levels. We have backlogged commands (such as notifications) that we need to work through and this can cause some unexpected behavior. Examples of this are delayed notifications coming in at the same time or devices catching up to previous command… You probably need to re-enable the Wyze skill again. I had to as well.