I added our Video Doorbell to the system using my iPhone, It now appears on three of my iPads (including my original iPad from 2010) but not on my wife’s iPhone 11. The only option there seems to be to add the device by going through the whole routine on her phone including adding the WiFi info again. Seems wrong. What am I missing?
Is your wife logging on to the Wyze app with the same account as you and all of the other devices? Or have you shared the devices with a different account?
If same account try having your wife log out of the Wyze app and log back in.
If different account you probably just need to share the device.
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If her account is the same as yours then have her sign out then back in,i have all of my cams on 6 devices with no issues
OK. I tried that. Now everything I tried to log her back in gets me a Login error. I am using her account username and password we always use, and it matches her account on wyze,com. I tried changing the password and in the end I still get login error Invalid User Name or Password. I tried several times, each time the same result. The definition of stupidity is trying the same thing over and over and expecting a different result, I am about to get a divorce.
I tried rebooting her iPhone. I tried changing her password. I tried logging into her phone using my account. I tried creating a new account, Nothing works. Now I get: too many tries, chill for a while. Guess I will try that.
Now I tried logging out of my account on my iPad and logging back in again. Bad idea. Now I have lost the use of the app on the iPad. Cannot log back in again. WTF?
I would give support a call at this point. My best experience with support has been by calling them vs chat or ticket.
CUSTOMER SUPPORT
(206) 339-9646, or you can chat with an agent or create a ticket on the support site.
We’re open for support between 4 am - 6 pm PT Monday through Friday, and 8 am - 4 pm PT Saturday., or you can chat with an agent or create a ticket on the support site.
We’re open for support between 4 am - 6 pm PT Monday through Friday, and 8 am - 4 pm PT Saturday.
Reference: Contact Us – Wyze
Do you get the same error when connected to Wi-Fi and using only mobile data? What app version does she have on her iPhone?