Adding Bulb problem at Step 4

So I have had a bulb setup since the support sale.
My bulb stopped working so I thought I would remove and re-add.
I factory reset with turning it off and on 3 times.
I go through the add process and it will not get passed step 4.
When I click Next it takes me to phone wifi settings and I can select the Wyze_smartbul_apxxx
I then go back to the wyze app and there is a sunburst for a few seconds and then nothing.
I got one out I hadn’t set up yet and same thing.
I have 2.4 and 5 GHz on same name which seems like that shouldn’t be a problem.
I can separate them but my AT&T hardware doesn’t recommend it.
Is there anything else I am missing.
I even turned off cellular data.
Below the warning about 5GHz there is a blank space and them the WiFi name: i entered in step 3.

I was very excited about the new update and I hope to get this resolved soon so I can get back to it!

Thanks for your support, (Bartles & Jaymes anyone) :slight_smile:

It’s the problem. Try to temporarily disable the 5gz band.

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I was hopeful about this idea.
I tried it but it did not work.

Also, when I set it up originally it was setup with both 2.4 and 5 GHz using the same name.

Just try it again. Definitely try while the 5GHz band is disabled, and disable your phone’s data as well. It can help. The first time I set up my bulbs, I had to try it multiple times and it was a giant pain, but once I successfully got them working, they’ve been fairly stable for a couple months. (Although I did have to reset one for the first time a couple of days ago) The first time I set them up, the most stubborn one probably took me 45 minutes. It was a nightmare.

When you connect to the SmartBulb’s WiFi and go back to the app, it starts a countdown. That will continue until your phone connects to your normal WiFi again. If you want to speed this up, you can immediately go back to the WiFi settings and manually connect to your normal WiFi, then return to the app again. After it connects to your WiFi, it should give you a success screen within 10-15 seconds at the most. If it doesn’t, I’d just abort the countdown and avoid wasting more time, and start over again.

I have AT&T internet, and never separated the channels. I haven’t had any issues adding bulbs or plugs - 7 bulbs and two plugs -with them having the same name.Reading your description, I have no idea what “sunburst” means. I have one additional bulb that my wife wants set up, and when I get home I can run through the process myself.

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Thank nerdland, when I click next after going back to wyze it does take me back to wifi settings I didn’t think ti connect back to wifi.
I will try that when I get home.

Rick, That’s good to know. I think what happen to your bulb might have happened to mine.
I hope your new bulb goes smoothly and I’ll post after I try nerdland’s recommendation.

So that didn’t work either.
It still just sits at step 4.

I reported it through the app and sent log files.

I agree fully but I have AT&T as well.

You may want to contact support directly, too. If they can’t get it working for you, they’ll probably send you a replacement.

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Sorry for the late reply but I did submit a report in the App and I received a message to call support.
They were very methodical. We checked all steps and it ended up being the stupidest thing.
Reboot the phone!
I work in IT and I tell people to reboot all the time so of course that is all I needed to do.

I hope everyone had a great weekend and has a Happy Thanksgiving!