6-11-2020 - New interface - where can I find a tutorial/explanation?

[jcw764]

Today, June 11th, the WyzeCan interface looks different. The events are separated by the hour shown, which is fine, but when I delete unimportant “Motion” captures, they don’t disappear. Also, there is a “filter” icon and an “edit” icon. Rather than experimenting and accidentally changing something I wouldn’t want to change, I’d like to see a tutorial or explanation of how the new features function and how to use them. Apologies if all this has been posted and explained already. If so, please point me to a link to see it all. Thanks.

[Customer]

This is pinned at the top of the forum. There are also one or two threads with complaints.

Wyze App 2.11 Released! - 6/10/20

Wyze app versions 2.11.40 for Android and 2.11.41 for iOS are releasing today! We made some big changes to the UI in the Events tab, added a new open/closed door status notification for Wyze Lock, and fixed some bugs. [Events] Read our Release Notes here:

[jcw764]

Thanks for your work on this update, which I’m sure will benefit my enjoyment of my 5 WyzeCams V2. It already appears that I will be thrilled with the non-person/motion-only events not having to be deleted, since they won’t appear (however I must have it set now).
Two other items:

1. While I’m “getting used to it”, it would be of great benefit for us less sophisticated users to have a YouTube (or in-house Wyze-produced) video tutorial on the use of the icons and features. As is, it’s not clear to me.
2. For some while, as I view events, I hear the audio (for example, of a door slamming) almost a second before the video shows that same motion. I’ve clicked on the “sync” icon, but that must be for something else, like the time of day.
   Thanks as always,
   Jerry

[myswtest]

@jcw764

as I view events, I hear the audio (for example, of a door slamming) almost a second before the video shows that same motion.

Known issue. For me, it can be 2-3 seconds.

[jcw764]

A video tutorial showing how the newest upgrade can be navigated would be much appreciated (and is much-needed). As of now, I have to guess what does what, why items work or don’t work and what new functions I’m totally overlooking. You would think this would be a no-brainer for us no-brain, but loyal, customers.

[Loki]

There is a support page for this area of the app. However, it needs to be updated. I will pass that need up the chain.

[Loki]

@jcw764

when I delete unimportant “Motion” captures, they don’t disappear

This is a known bug. After deleting an event from the event’s screen, it still shows in the list. It will go away if you pull down refresh the event list. I have reported this. You may want to also.