# 2.20+ app Beta test 5/14/2021 **URL:** \ **Category:** Beta\ **Created:** [May 14, 2021, 7:44pm UTC](https://forums.wyze.com/t/2-20-app-beta-test-5-14-2021/181393 "2021-05-14T19:44:05Z")\ **Posts on this page:** 1\ **Showing post:** 95
**Author:** ![spamoni](https://sea2.discourse-cdn.com/wyze/user_avatar/forums.wyze.com/spamoni/32/34695_2.png) [@spamoni](https://forums.wyze.com/u/spamoni)\ **Post date:** [May 18, 2021, 3:30pm UTC](https://forums.wyze.com/t/2-20-app-beta-test-5-14-2021/181393/95 "2021-05-18T15:30:03Z")
@QiS @WyzeAndy Just wanted to pass on that I still have the issue with Live Streaming on Camera’s when a Live Event is being recorded. Basically, I am unable to stream live events until the AI processing has been completed and everything works from that point on. I have submitted logs and even opened a ticket. I was informed that Wyze Support does not handle Beta Apps. Because of that I put the Production App on my iPhone and created the Ticket and submitted logs as well. The Ticket Number for the Prod is 1215948. Log Number with that ticket is: 204929 on Android and 204762 on iPhone. Initial log for the Beta app was 203563. If you look at the ticket, you will see a number of attachments as well. Not sure where else to turn, but since it is still an issue on this Beta Version, I wanted to make sure you were aware of this. Any assistance on this would be great. Here is a link to my Forum Topic where I discussed this. I know I also talked about it else where: > [@Cannot Stream Live Video when a Live Event is being recorded](https://forums.wyze.com/t/cannot-stream-live-video-when-a-live-event-is-being-recorded/180115/1): > > I have a ticket number from Wyze: 1215948 and Log submitted: 200213. I was informed that I would need to put the Prod release of the app on my phone capture the logs again and then respond to the email with the ticket number. Guess you really cannot open a ticket if you are testing the Beta Releases for Wyze. Not a huge issue as I still got a ticket number. I also want to say, I had no issue dealing with Wyze Support and fully understand that the primary support if for Prod systems. Richard… --- _[View the full topic](https://forums.wyze.com/t/2-20-app-beta-test-5-14-2021/181393)._