08/10 Resolved: Remote Connection Issues

Just activated my cam Pan on android phone and having same remote connectivity issues so I am also anxious for resolution. Thanks

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The only ETA I’ve see so far is “no sooner than 5pm PDT”. That’s still an hour from now. Of course, “no sooner than” means that it could be considerably later, especially considering that it’s the weekend.

have had this issue all day after purchasing this yesterday. Frustrating

We are still waiting to resolve this with the server team. Sorry for the delay, we will provide update as soon as we have it

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Honestly what I see is the connection on the Wyze end…the camera you can see live feed when you are in the same WiFi network…but it’s still flashing…and you leave it disconnects completely…but the flashing light means not correctly connected to start…so you can see from same connection but not when your away…the problem is the WiFi connection with the Wyze not the Cell phone

I appreciate being able to locate discussions and follow along with these issues. I just set up three V2 cams and a Pan for my house and am experiencing this same issue. I am using and IPhoneXR for all of them.

What am I experiencing?:

Each of my cameras, after set-up, only ever made it as far as a flashing blue light code.
(If I am understanding the set up guide correctly, the blue light should go solid for a completely successful set up, yes?)

When I am at home and connected to my WiFi network, everything works as expected for each camera. (Although I have yet to see a solid blue light. Still flashing.)

When I am not connected to my home WiFi network (ie: when I’m on work WiFi or cellular data network) I cannot connect to either of the 4 cameras at home.

I am delighted to say that the notifications are functioning properly regardless of the streaming connection issue. It will still show me the ~12 second ‘Event’ captured right away. This is really where the rubber meets the road in my opinion and this function is working as expected. Praises be!

I look forward to when this issue is resolved and kindly appreciate you all for working hard to get it figured out.

Although it’s frustrating to deal with the issue, I’m thankful you guys are working on this on a weekend.
Thanks!

Yay it works!

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@CaptainMark hey! Just letting you know they must have just fixed it! Thanks so much.

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Yay it works! Thanks. All 3 new camera works

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My 3 cameras just said “set up complete” and began working. Seems like they fixed it!

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SOLID BLUE!! Thank you guys for seeing that this was mitigated even on a weekend and probably late!! You guys are seriously the best.

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Wyze team keeping us informed :+1:

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@CaptainMark Thanks so much …I never thought a solid blue light could ever look so good :blush:…thanks for all your hard work!

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Greetings, I am a new user of the Wyze cam v2. Currently has two but I am still experiencing live stream issues with one unit outside of local Wi-Fi area. Any updated solution to this issue?

@daniel.cornwall1993 If this is happening on only one of two cameras, then it doesn’t sound like it’s a problem with your firewall or something like that.

Can you try the steps listed here: Live stream not hooking up to Cellular data - #118 ?

Also, force quit and restart the app on your phone after doing those steps. Try to connect via cellular and let us know if it’s working.

OK, so I have restarted the camera multiple times using the app from my Wi-Fi network at work since I wasn’t able to physically reset and also I restarted my phone and the issue seems to be resolved. I can now live stream both cameras away from home on both data and another Wi-Fi network. Thanks for suggestion though @Loki appreciate it

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So it appears this is affecting 2 of my 5 installed cameras. 2 cameras have been offline while I am out of my local network. Is this issue still being worked on? I am out of town and dont have direct access to the cameras. Both cameras have been installed and working for a long time.

I had to restart 2 or 3 of my cameras yesterday when they were playing with the servers because they wouldn’t stay on-line. Luckily, I had smart switches on each of them. Worked perfectly afterwards. If you are still having trouble power-cycle, and if that doesn’t work re-setup the cam.

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After reading all of these and noticing the number of similar issues to mine, I am just about ready to ditch the Wyze cameras for ones that are reliable and work correctly. Too many problems with them to consider them my go-to cameras.

I was impressed with how the WYZE team jumped into the issue and worked to fix it until it was made right. All along the way, keeping the community informed and updated about progress and findings. This was my experience. Perhaps that isn’t how it played out for everyone but I’d say, WYZE probably has the best customer service I have ever dealt with and are clearly willing to work hard for the customer until their products function properly for the customer. My cameras were partially functional for about a day and when I voiced my concern, I was heard and responded to immediately. The four cameras I set up were all having the same issue and by the end of the next day, the problem was solved and they’ve been functioning as expected ever since. Hope this helps.

-Jono

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